Software Engineer II

Notice of Filing of Application for Alien Employment Certification

This Notice is being provided as a result of the filing of an application for permanent alien labor certification for the position shown below. Any person may provide documentary evidence bearing on the application to the Certifying Officer, U.S. Department of Labor, Employment and Training Administration, Office of Foreign Labor Certification, 200 Constitution Avenue NW, Room N-531, Washington, DC 20210. Telephon : (404) 893-0101. Fax: (404) 893-4644.

EMPLOYER : Prodapt North America, Inc.
JOB TITLE : Software Engineer II
LOCATION : Portland, OR and unanticipated client locations throughout the U.S

DUTIES : Requirement Analysis: Participate in requirement walkthroughs with clients and business stakeholders to understand and provide technical solutions. Clarify technical questions and analyze feasibility and complexity. Identify dependencies and constraints for implementation.
Incident Response: Respond to and resolve operational issues and incidents in a timely manner. Analyze root causes and implement solutions to prevent future occurrences. Escalate critical issues to senior engineers or management as needed.
Automation and Scripting: Develop and maintain automation scripts to streamline routine tasks and improve operational efficiency. Implement automated monitoring, alerting, and response systems to enhance system reliability.
Performance Optimization: Analyze system performance and implement optimizations to improve speed, efficiency, and scalability. Identify bottlenecks and recommend improvements to hardware, software, or processes.
Collaboration: Work closely with development, network, and security teams to support new deployments, integrations, and system upgrades. Provide operational support for new projects and ensure seamless integration into existing systems.
Documentation: Maintain detailed documentation of system configurations, processes, and procedures. Ensure that all operational activities are well-documented and accessible to relevant team members.
Security and Compliance: Ensure that all systems and processes adhere to security policies and compliance requirements. Implement security best practices and assist in regular security audits and assessments.
Continuous Improvement: Stay up-to-date with the latest industry trends, tools, and technologies. Proactively seek opportunities to improve system performance, reliability, and efficiency. Participate in Problem Management and Root Cause Analysis calls. Implement performance improvement tools/scripts to resolve recurring issues.
Support and Troubleshooting: Provide support for users and other teams, troubleshooting technical issues and providing solutions. Assist with user training and education on new systems or processes.
Travel and relocation possible to unanticipated client locations throughout the U.S. Domestic travel required approximately 5-10% of the time to various client sites.

REQUIREMENTS :Bachelor’s degree, or foreign equivalent, in Computer Science or a related field and 5 years of experience in the job offered or related occupation of Consultant, Software Engineer, or equivalent role.
Prior experience must include 5 years of experience with:
Java, .NET, C, C++, and SQL; Telecom O/BSS applications; Support cycle and production deployments; Troubleshooting issues, completing root cause analyses, and providing recommendations to implement the fix; Handling support tickets including automating repeated tasks, performing ticket management efficiencies (such as response time, resolution time, regular updates, and adherence to SLAs), and owning RCA submission for P1/P2 tickets within SLA; Providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems; Working in a client-facing role resolving technical production and maintenance issues; Providing 24X7 production support and maintenance activities across different shifts; Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams; Providing technical training and support to internal teams;
Processing and building JSON and XML data; Communicating with stakeholders to provide status updates on issues and resolutions; and Maintaining detailed documentation of troubleshooting steps and issue resolutions. Travel and relocation possible to unanticipated client locations throughout the U.S. Domestic travel required approximately 5-10% of the time to various client sites.
RATE OF PAY :$144,227 per year   
CONTACT : Apply online at https://careers.prodapt.com/jobs by searching for Job ID: 18813.